Senior Functional Consultant – SCM with Cross-Module Capability

Enterprise Analytics is seeking an experienced Senior Functional Consultant to join ourteam and play a vital role in delivering high-quality solutions and support tocustomers while working in the US time Zone (6 PM - 3 AM IST). The successful candidate will havea proven track record in implementing and supporting IFS Cloud enterprisesoftware solutions, with a strong focus on Supply Chain Management (SCM).Experience or familiarity with other IFS modules, particularly Manufacturing,will be considered a distinct advantage.

The ideal candidate will possess deepfunctional expertise across the IFS SCM landscape, including procurement,inventory management, warehousing, logistics, WaDaCo, demand forecasting,planning, sales, and delivery management. In this role, you will act as theSupport Lead for customers in the US region, providing first-line functionalsupport, troubleshooting issues, and ensuring seamless business operations. Youwill also be responsible for analyzing business requirements, designing andconfiguring solutions, and leading implementations that align with customers’strategic and operational objectives. Strong communication, problem-solving,and stakeholder management skills are essential, as you will work closely withcustomers and internal teams to deliver successful outcomes and maximize thevalue of their IFS investment.

Key Responsibilities:

• Work as the Support Lead for customers in the US Region.
• Lead support activities, implementations and upgrades of cloud-based and non-cloud-based enterprise software solutions for customers.
• Collaborate with customers to understand their needs and deliver solutions that optimize business processes.
• Provide proactive problem-solving and swiftly address challenges during the day-to-day operations for customers.
• Ensure that assigned tasks and projects are delivered on time, within scope, and meet the highest standards.
• Actively contribute to knowledge sharing, continuous learning, and staying up to date with industry trends.
• Support presales and solutioning activities, including RFP responses and effort estimations.

Qualifications:

• Education: Bachelor’s degree in  Information Technology, Computer Science, Engineering, or a related discipline.  
• Industry Expertise: At least 3 years of experience and in-depth knowledge in the core functionalities in the Supply Chain Management, and familiarity with other IFS modules with strong  understanding of business applications and workflows.
• Language Skills: Fluent in English, with exceptional presentation, verbal, and written communication skills. The ability to articulate technical concepts to non-technical audiences is essential.
• Travel Requirements: Willingness to travel domestically and internationally as required, including on-site engagements and workshops.

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