Enterprise Account Executive – Installed Base - UK

Primary Job Role

The Enterprise Account Executive – Installed Base will focus on growing revenue within Enterprise Analytics' existing UK IFS customer base. This role is ideal for a relationship-driven sales professional with a track record in account management, renewals, or customer success within SaaS/ERP or enterprise software, and the ambition to grow into a senior UK sales leadership role in the future.  You will work closely with the UK leadership team, customer success, delivery, and pre-sales teams to protect and grow existing accounts through renewals, upsell, cross-sell, and long-term relationship management.

Main Duties & Responsibilities

Account Growth & Retention

• Own a portfolio of existing IFS customers across the UK, acting as a trusted advisor on their ongoing technology journey.
• Identify and pursue upsell and cross-sell opportunities, including additional modules, cloud upgrades, managed services, and proprietary products such as DocuMate and CrystalClear.
• Own the renewal process end-to-end, negotiating contract renewals to meet retention and expansion targets.
• Monitor customer health, adoption, and satisfaction, and proactively address at-risk accounts before they churn.

Sales Execution

• Work with pre-sales, customer success, and delivery teams to identify and scope expansion opportunities within existing accounts.
• Prepare proposals, commercial quotations, and business cases for upsell, cross-sell, and renewal opportunities.
• Negotiate pricing, contract terms, and commercial agreements aligned with company policies.
• Maintain accurate account records, renewal pipeline, and forecast updates within the CRM.

Stakeholder Engagement

• Build and maintain strong relationships across the customer organisation, from operational users to CXO and director-level sponsors.
• Collaborate with internal teams including delivery, customer success, support, finance, and global practice heads to ensure a joined-up customer experience.
• Represent Enterprise Analytics at customer events, user groups, and partner forums to strengthen long-term relationships.

Market Insights & Strategy

• Provide insights on customer usage trends, satisfaction, and competitive threats within the installed base.
• Work with the UK leadership team to develop and refine account growth plans and retention strategies.
• Support customer marketing initiatives, reference programmes, and case study development.

Qualifications & Experience

• 5+ years of experience in account management, customer success, renewals, or installed-base sales within SaaS, ERP, or enterprise software.
• Demonstrated success in account growth, retention, and meeting/exceeding upsell or renewal targets.
• Experience managing mid-market or enterprise customer relationships (preferred).
• Familiarity with ERP systems (IFS, SAP, Microsoft Dynamics, Oracle NetSuite, etc.) is highly desirable.
• Strong understanding of customer success principles, value realisation, and consultative account management.

Skills & Competencies

• Strong relationship management, communication, and negotiation skills.
• Ability to understand a customer's evolving business needs and identify genuine expansion opportunities.
• Self-driven, proactive, and comfortable working in a fast-paced, consulting-led environment.
• Capability to manage a diverse portfolio of accounts and multiple stakeholders simultaneously.
• High level of professionalism, resilience, and commercial acumen with a customer-first mindset.